FREE UK Shipping On All Orders

Shipping Policy

Free Shipping offer

The free shipping offer applies to any ​order​ with a shipping address in the United Kingdom.

Royal Mail 2nd Class Signed For has an estimated delivery time 2 business days but delivery date is not guaranteed.

 

Shipping Costs

Domestic: Free UK Shipping – 48 Hour Tracked and signed.

EU: £8.99 – International tracked and signed.

North America, Mexico and Canada: £13.99– International tracked and signed.

Rest of The World: £18.99 – International tracked and signed.

 

International Shipping

Import Duties, Fees, and Taxes:

All orders that are shipped outside the E.U. may be subject to import duties, fees and taxes of the final destination country.

Delays may occur if your package is randomly selected by your country’s Agency for inspection or Customs Department.

We do not have control over the process or any additional charges associated with the delivery or importation.

We are also not responsible are responsible any duties, fees or taxes that are added during the delivery or your order.

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

 

 

Shipping FAQ

How can I track my order?

Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information.

If you have any shipping concerns please call us at +44 0333-577-0817 or info@thecaptician.com for assistance.

 

How long does it take to process an order?

Please allow 1-2 days for your order to be processed for shipping.You will receive an email shipping notification when your package has shipped.

Order processing takes place during normal business hours, Monday through Friday. Orders received after 12PM will be begin being processed the following business day.

 

Damaged or Lost Packages

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

If your package is lost, please contact us as soon as possible at +44 0333-577-0817 or info@thecaptician.com so that we can work with you to resolve the issue.

 

Accurate Address Information

To avoid disappointment please double check that the shipping and billing information you have provided is accurate when placing your order.

It is your responsibility to verify that all addresses are complete and correct. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order.

All orders will be shipped to the address listed on the confirmation page of the order.

x