You can return your purchase within 30 days and get a full refund or exchange if you are not 100% satisfied.
Defective items will be replaced free of charge within 30 days of purchase .
Our policy lasts 30 days. If 30 days have gone by since your purchase please contact us (firstname.lastname@example.org) anyway as we will always try our best to help.
To be eligible for a return It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once we have reviewed your initial email our team will decide if you need to send in a photo or return your purchase.
When your return is received and inspected, we will send you an email to notify you that we have received your returned item and the decision.
Refund will be applied to your credit card or original method of payment.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
The Captician, 15 Queen Square, Leeds, LS2 8AJ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.